The Melting Words

Order Status

If you have chosen the COD payment option, then you will receive a call to confirm the order from a mobile number ending with 8885. Please do pick that call to confirm your order.

All the EBooks will be emailed to you within two days of your order. Please wait for 48 hours before writing an email for the delay in the delivery of EBook.

Due to the coronavirus situation, the deliveries might be delayed from the usual time. Please accept my apologies for the same in advance.

All the Paperback books will be sent to you from Delhi after two days of your order. After 3 days of your order, you can track your order on the website of the courier company www.delhivery.com Please select the second option Order Id / Ref ID and enter your order id.

How to find your order id? How to find your order id?

If you have chosen Cash On Delivery or COD option:

In the order confirmation email that you got, you could see your order id, something like this: #17993. Please remove the “#” from the start and add RKCOD to the end of your order id. So, for order number #17993, the order id to enter into the courier website for tracking becomes 17993RKCOD. Please use your order id to track your order.

If you have already made the online payment:

You must have got two emails when you ordered the book, one email from the “TheMeltingWords” and one from “Orders”. In the email from “orders,” you will see your order id like this: 17993_20052009. Please use your order id to track your order.  For any issues, you can call the Delhivery courier company at 0124 6719500 or email them at [email protected]

The courier company will call you before attempting the delivery. So please do pick that call from an unknown number. You can ask them to reschedule your delivery as per your convenience. It’s very rare, but sometimes by mistake, you might receive an SMS that “book was delivered” even before the delivery. Please don’t worry and wait for 24 hours to get the delivery. If you want to reschedule the delivery or any other courier issue, please contact the courier company.

 

The private courier company does not deliver to some areas. So I will send those books by India Post. I will email you with the tracking details with which you can track your order on the India Post website. If you can’t track your order on the Delhivery website after 3 days of order, chance are that it does not service your area and your book will be sent by India Post. Please wait for 3 days after your order to receive my email regarding the same. After 3 days of your order, if you can’t track it on the Delhivery website and did not get an email from me for delivery by India Post, then please raise the issue with your order id on the email given below.

For any issue regarding payment, shipping, or ebook, please write to me at  [email protected] with your order id. I may not check your DM on Instagram or Messages on Facebook. Please contact me only on the email id given above.

And thanks once again for supporting my words by ordering my book. It means a lot to me. Big Hug.

~ Rahul Kaushik 🙂